An 0800 free phone number is a type of telephone number that allows callers to reach a business or organisation without incurring any charges for the call. When someone dials an 0800 number, the cost of the call is typically paid by the organisation that owns the number, rather than the caller. These numbers are often used by businesses as a customer service or sales contact point, as they encourage customers to reach out without concern for call charges, potentially increasing call volume and customer satisfaction. In many countries, including the UK, 0800 numbers are widely recognised as toll-free numbers.
"0800 numbers are powerful marketing tools as 93% of consumers know that they can call them for free."
(Source: Henley Centre research).
Using an 0800 number offers several key benefits for businesses:
Customer satisfaction: By providing a toll-free number, businesses remove the barrier of call charges for customers, leading to increased satisfaction. Customers are more likely to reach out for support or inquiries if they know they won't incur any costs.
Accessibility: Toll-free numbers make businesses more accessible to a wider audience. Customers from all regions can contact the business without worrying about long-distance charges, making it easier for businesses to reach potential clients nationwide or even internationally.
Accessibility: Toll-free numbers make businesses more accessible to a wider audience. Customers from all regions can contact the business without worrying about long-distance charges, making it easier for businesses to reach potential clients nationwide or even internationally.
Marketing and advertising effectiveness: Including an 0800 number in marketing materials can increase response rates and track the effectiveness of advertising campaigns. Customers are more likely to respond to ads that offer a free means of contact.
Portability: 0800 numbers are typically not tied to a specific geographic location, allowing businesses to maintain the same contact number even if they relocate or expand to different areas.
Call tracking and analytics: Businesses can use call tracking software to monitor and analyze incoming calls to their 0800 numbers. This data can provide valuable insights into customer behavior, preferences, and the effectiveness of marketing efforts.
Competitive advantage: Offering a toll-free number can give businesses a competitive edge over competitors who do not provide such a service. It demonstrates a commitment to customer service and makes it easier for customers to choose the business over others.
Many types of businesses from startups to UK-wide organisations use 0800 numbers for various purposes, including:
Customer service hotlines
Companies often use 0800 numbers to provide free customer support to their clients. This encourages customers to reach out for assistance without worrying about call charges.
Sales and order lines
Businesses may use 0800 numbers for sales inquiries and orders. Offering a toll-free number can make it easier for potential customers to make inquiries or place orders without hesitation.
Helplines and support services
Organisations such as charities, government agencies, and support groups often use 0800 numbers to provide free assistance and support to individuals in need.
Professional services
Consultants, lawyers, accountants, and other professionals may use 0800 numbers to make it easier for clients to contact them without incurring any call charges.
Marketing and advertising campaigns
Companies sometimes use 0800 numbers in their marketing and advertising efforts to track response rates and measure the effectiveness of their campaigns.
0800 numbers work by allowing callers to reach a business or organization without incurring any charges for the call. Here's how they typically function:
Caller dials the 0800 number: When a caller dials an 0800 number, the call is routed through the telecommunications network to the business or organization that owns the number.
Cost of the call: Unlike regular landline or mobile numbers, where the caller usually bears the cost of the call, with an 0800 number, the cost is typically paid for by the organisation that owns the number.
Call routing: The organisation can set up call routing rules to direct incoming calls to the appropriate department, location, or individual within the organization. This ensures that callers are connected to the right person or service.
Service provider: The organization typically subscribes to a telecommunications service provider that offers 0800 number services. The service provider manages the call routing, provides call analytics, and may offer additional features such as call recording and voicemail.
Billing: The organization is billed for the incoming calls to their 0800 number by their service provider. The cost may be based on factors such as the number of minutes spent on calls, the geographic location of the caller, and any additional services subscribed to by the organization.
Call handling: Once the call is connected, the organisation's representatives handle the call as they would with any other incoming call. This may involve providing customer service, taking orders, answering inquiries, or providing support, depending on the nature of the business.
What is an 0800 number?
An 0800 number is a toll-free number that allows callers to reach a business or organisation without incurring any charges for the call.
How do 0800 numbers work?
When someone calls an 0800 number, the call is routed to the recipient's phone system, and the recipient pays for the call instead of the caller.
Are there any costs associated with having an 0800 number?
Yes, there are costs associated with having an 0800 number, but these costs are typically borne by the business or organisation that owns the number.
Can I use an 0800 number for international calls?
In most cases, yes. However, it's essential to check with your service provider as there may be additional charges for international calls made to an 0800 number.
Can I keep my existing phone number if I switch to an 0800 number?
Yes, in many cases, you can keep your existing phone number when you switch to an 0800 number. Your service provider can assist you with the porting process.
Are there any restrictions on who can get an 0800 number?
Generally, anyone can obtain an 0800 number, but some countries or regions may have specific regulations or restrictions. It's best to check with your local telecommunications authority.
How can I get an 0800 number for my business?
You can obtain an 0800 number through a telecommunications provider such as Telecoms World or a specialised service provider that offers toll-free numbers.
What are the benefits of using an 0800 number for my business?
Benefits include making it easier for customers to reach your business, portraying a professional image, and potentially increasing customer satisfaction by removing the barrier of call charges.
Can I customise my 0800 number?
Yes, many service providers offer options to customise your 0800 number to make it more memorable or align with your branding.
How do I track calls made to my 0800 number?
Many service providers offer call tracking and analytics tools that allow you to monitor and analyse calls made to your 0800 number, providing valuable insights into customer behavior and the effectiveness of your marketing efforts.
To order an 0800 number, you would typically follow these steps using the website. We recommend Telecoms World as there is a wide range of numbers available and the step-by-step process is very simple. See the 10 steps outlined below:
Open your web browser and navigate to www.telecomsworld.com/0800numbers
Browse through the available 0800 numbers on the website and select the one that best suits your business needs. You may be able to search for specific numbers or filter by criteria such as memorability or availability.
Check availability and pricing and once you've found a suitable number Telecoms World will provide information on any associated costs, such as setup fees and ongoing monthly charges.
If a suitable number is available and meets your requirements, add it to your cart or follow the prompts to begin the ordering process.
During the checkout process, you'll likely need to provide your contact information, business details, and any other required information for setting up the 0800 number including termination numbers.
Telecoms World may offer additional features or services that you can add to your 0800 number, such as call forwarding, IVR (Interactive Voice Response) systems, or call analytics. Select any desired features during the ordering process.
Review your order details, including the selected 0800 number, pricing, and any additional features. Once you're satisfied, proceed to complete your order by providing payment information and confirming the purchase.
After placing your order, Telecoms World will typically guide you through the setup and activation process for your new 0800 number. This may involve configuring call routing options and integrating the number with your existing phone system.
Once your 0800 number is activated, you can log in to your Telecoms World 'My Account' area to manage your number, monitor usage, and access any additional features or services you've subscribed to.
Telecoms World focus on 0800 numbers to meet the specific needs of UK based businesses and individuals seeking free to call solutions, while also providing opportunities for specialisation, differentiation, and value-added services within the telecommunications market.
